Privacy and Legislation

Privacy Policy

The information that you are requested to provide during a NILS® enquiry and interview is entirely voluntary, however information that is not provided may affect the success of your application.

All information provided by you will be strictly confidential and will be subject to Barnardos Privacy Policy. A copy of the policy is available upon request. The information held will not be given to another party unless you give prior permission.

All clients may have access to their information that is maintained by the Centre. To do so the client must make a request in writing to the Barnardos Centre Manager at the Centre’s address.

Arrangements will be made for you to look at your information, and make copies, at the Centre’s current charge rate. This must occur during business hours, at the Centre’s place of business.

The file(s) may not be removed from the Centre.

Should the information held be inaccurate, the correct details should be advised to Barnardos Australia, in writing. Upon verification our records will be amended.

If you have other concerns, you can contact our Privacy Officer whose details can be found here

Complaints Policy

Should you be unhappy with any aspect of Barnardos Australia’s NO INTEREST LOAN SCHEME (NILS®) you have the right to complain and to have your complaint heard.

Barnardos Australia has a Complaints Policy. A copy is available for perusal at your Centre.

All complaints must be in writing.

You may bring your concerns to the attention of the Coordinator or Centre Manager or you may address your concerns, in writing, direct to Barnardos Australia at the address shown below:

Administration Manager
Barnardos Australia
60-64 Bay Street
Ultimo. NSW 2007